SOLUTIONS

24-Hour Answering Services

But my website provides a 24-hour presence for my business online, and that’s all I need. Right?

In the early days of American brick-and-mortar stores, the common perception was that business hours should match consumer demand, and it was wise to be open as much as possible. For a small business, that often meant pushing human endurance limits to serve its clients’ needs.

The internet age ushered in the concept of 24-hour online business. For many, however, publishing a website was their last moment spent digitally interacting with their customers and aging web pages quickly became more damaging to a business’s reputation.

Throughout time, one thing remained a constant for most industries, and that was the need for multiple and diverse B2C touchpoints that allowed customers the opportunity to shop, make contact, and ask questions whenever the need arose.

Interestingly, even as technology improves, surveys indicate that 82% of customers want even more to interact with an actual person.

All of this translates to one fundamental point: if you are missing customer outreach and are not available when consumers need you to be, YOU ARE LOSING BUSINESS.

The hard part of most business relationships doesn’t begin until after the first sale closes.

Old sales professionals loved to say, “the sales process doesn’t begin until the prospect says ‘no.’” In today’s 24-hour economy, in many cases, the actual relationship doesn’t begin until the prospect says “yes.”

The need for 24/7/365 customer accessibility doesn’t end once the sale is made. In fact, according to Entrepreneur, AFTER making a purchase, customers are more likely to engage with a business -- five times more likely, in fact -- within 90 days from the purchase.

It is a fundamental business fact that developing a new customer costs eight to ten times more than upselling or servicing an existing client.

Additionally, it can cost up to 25 times more to resell an old account once you’ve lost their business. Translation: do everything you possibly can to service your customer base, which starts with always being available whenever they need to reach you.

Few business initiatives save time and expenses while generating income like ringconnex™.

In its simplest form, an after-hours answering service like ringconnex™ essentially allows you to continue doing business all day, every day—nights, weekends, and holidays included.

Regardless of your company’s size, it is crucial to be available to your customers at all times, day and night. It’s not only a good business practice, but it’s become an undeniable expectation of consumers. Everyone’s schedule is different, and if you or someone from your company is not available during non-traditional business hours, you’re likely losing customers.

Extended through regular business hours, the call center support provided by ringconnex™ will allow you to carry on the business of making money and serving customer needs without worrying about being inundated and interrupted by inbound calls throughout the day.

Moving your phone traffic to a ringconnex™ virtual reception desk allows you and your employees to focus entirely on what’s essential to your business. Generate new revenue, better serve existing customers, or for some individual owner/operators, it may mean physically completing a current job before moving on to the next.

A 24-hour answering service, ringconnex™ will make small companies appear more significant and large companies infinitely more efficient. Regardless of the size, however, it makes financial sense for all organizations who want to save expenses while making money.

To learn more about the ringconnex™ advantage, or to start your free trial, contact us today!